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Writer's pictureCheryl Tracz

Continuing the series with Designing Your Hybrid MSP Program

A Menu of Services for Optimal Resource Allocation


At Tracz Consulting, we specialize in contingent workforce consulting. We help enterprise buyers design Hybrid MSP programs that integrate seamlessly with their operational needs and assist service providers with expanding their offerings to include Hybrid or MSP offerings. In this second installment of our blog series, we will explore how to determine resource allocation in Hybrid programs and the diverse range of services that can be offered. Think of it as crafting a menu of services to perfectly suit your organization's needs, with a dash of humor and plenty of pizza analogies.


 Designing a Client Program: The Recipe for Success


Creating an effective Hybrid MSP program involves careful planning and consideration. Follow this step-by-step guide to ensure your program is a success.


Define Program Objectives


Start by clearly outlining the client program's goals and objectives. Identify workforce management needs, operational requirements, and strategic objectives. This involves thoroughly analyzing the client organization’s current workforce needs and business objectives. Determine key performance indicators (KPIs) to measure the program’s success, such as cost savings, efficiency improvements, and workforce optimization. Consider this as deciding what pizza you want and the key ingredients you'll need.


Assess Current Workforce Needs


Conduct a comprehensive assessment of the organization’s current contingent workforce needs. Determine the required skill sets, the number of temporary workers needed, geographic distribution, and annualized spending. Identify any gaps or inefficiencies in current workforce management processes. This step helps understand how the Hybrid MSP program can improve these processes. It’s like checking your fridge and pantry before making the pizza so you know what ingredients you have and what you need to get.


Develop a Resource Allocation Plan


Create a detailed resource allocation plan that outlines how personnel will be assigned to different tasks and responsibilities within the program. Consider workload distribution, skill requirements, and project timelines. This plan ensures resources are allocated efficiently and effectively to meet program objectives. It’s like planning which toppings go on which part of the pizza to ensure every bite is perfect.


Select Personnel


Evaluate and select the appropriate personnel to support the Hybrid MSP program. When choosing personnel for critical roles such as Hybrid MSP Program Managers, program coordinators, and implementation resources, consider factors such as expertise, experience, and availability. It’s like picking the best pizza chefs and assistants to ensure your pizza-making process is smooth and successful.


Establish Communication Channels


Set up clear communication channels between your organization and the personnel involved. Define a RASCI (Responsible, Accountable, Supportive, Consulted, and Informed) to ensure everyone understands their roles and responsibilities. Determine regular communication protocols, including escalation and resolution paths. It’s like having a transparent order system in your pizza kitchen so everyone knows their job and how to communicate effectively.


By following these steps, you can design a client program that effectively integrates the right personnel and unlocks the full potential of the Hybrid MSP model.


Services Defined: The Menu of Offerings


Here’s a breakdown of the services offered within a Hybrid MSP program, categorized for easy reference. Think of this as your pizza menu, with all the delicious options for you.


 Legal Services


Client/Vendor Contracts Administration: For vendor onboarding procedures, including contract distribution and negotiations. Our team can guide you on contract terms and conditions, ensuring you're fully informed of the implications. It’s like getting expert advice on the perfect pizza dough recipe.


Vendor Payment Agreement: Coordinate vendor payments and establish mutually agreeable contractual agreements. Think of it as setting up a system to ensure everyone gets their slice of the pizza.


 Accounting Services


Consolidated Billing to Client: Simplify your staffing program's invoicing and billing process. Receive all approved time and expense reports for a designated period. It’s like getting a single, easy-to-read pizza bill, so you know exactly what you’re paying for.


Consolidated Invoice and Vendor Payment: Take on the responsibility of making payments to vendors and providing consolidated billing, including accounts receivable support. It’s like handling all the pizza deliveries and payments in one go.


Vendor Payment Inquiries: Assist with vendor payment inquiries, ensuring they receive prompt payment for all approved time and expenses. It’s like making sure the pizza delivery drivers get paid on time.


Prompt Time & Expense Processing: Enable contractors to submit timesheets and expenses online, streamlining approval and corrections. It’s like having a high-tech pizza ordering system ensuring every order is correct and timely.


 Program Management Services


Designated Program Management: Experienced professionals assigned to oversee and optimize the program’s processes. It’s like having a top-notch pizza manager running the kitchen.


Program Health Checks: An annual analysis of your application configurations and business processes ensures your program is up-to-date and optimized. It is a yearly pizza kitchen inspection to keep everything running smoothly.


End Client Admin – User Application Support: Technical assistance via phone and email, with access to a resource library for documentation and training. It’s like having a pizza hotline for any technical issues.


Client End-User Operational Support: This provides support for program operations such as vendor management, reporting, pre-engagement questions, and HR policy questions. It’s like having a pizza consultant on call to help with any operational questions.


Client Satisfaction Surveys: Automated anonymous surveys to gather feedback and identify program improvements. It’s like asking your customers for feedback on their pizza experience to improve it.


 Diversity Services


Diversity Vendor Certificate Management: Support for Minority Business Enterprise (MBE) supplier community, promoting expertise and cost-effectiveness. It’s like ensuring a diverse range of ingredients for the perfect pizza.


Minority Vendor Identification: Help clients engage with vendors holding specific minority designations and optimize diversity program expenditures. It’s like finding the best local suppliers for unique pizza toppings.


 Business Reviews and Reporting


Business Reviews: Tailored sessions to provide essential insights and customized reports focusing on key metrics and actionable recommendations. It’s like a monthly pizza review meeting to discuss sales, feedback, and new topping ideas.


Rate Data and Analysis: Comprehensive methodologies and best practices to evaluate and establish rate data, ensuring accuracy and relevance. It’s like setting the perfect price for each slice based on market trends.


Reporting: Standard and ad-hoc reports, with tailored service solutions for effective reporting management. It’s like having a detailed report on how many pizzas were made and sold and what customers loved the most.


 Compliance & Risk Mitigation


Compliance & Risk Mitigation: Adherence to tax regulations, Sarbanes-Oxley requirements, co-employment risks, pre-engagement requirements, manual audits, and worker classification. It’s like ensuring your pizza kitchen meets all health and safety standards.


 Workforce Planning


Workforce Planning: Monitor market rates, overtime, and double-time trends and make recommendations to ensure appropriate resource alignment. This is like making sure you have enough pizza chefs during peak hours.


Contingent/Consultant Worker Conversion Tracking and Reporting: Track and manage converting contingent workers to salaried positions, ensuring compliance and optimizing talent retention. It’s like promoting your best pizza makers to permanent positions.


 Vendor Management Services


Vendor Summit Calls: This is a platform for timely communication of program updates and areas of focus. Meeting with all your pizza suppliers is like discussing new ingredients and strategies.


Vendor On-Boarding and Orientation: Comprehensive vendor orientation document, updated quarterly, to ensure transparency and clarity. It’s like a welcome packet for new pizza suppliers.


Vendor Scorecard Reviews: These are quarterly, semi-annual, or annual reviews that strengthen vendor partnerships and drive program improvements. They’re like performance reviews for your pizza ingredients suppliers.


Vendor SLA & KPI: Establish robust analytics for program management, category oversight, and overall expenditure monitoring. It’s like setting performance standards for your pizza delivery times.


 Training Services


Client Training: Extensive training options, including VMS Client Administrator Training, VMS Business Objects training, and specialized end-user training. It’s like offering pizza-making classes for your staff.


Vendor Training: Web-based training sessions, recorded for later viewing, and documentation to ensure ongoing proficiency. It’s like an online pizza school for your suppliers.


 Standard Operating Procedure Development


Client-Specific SOP Development: Develop a client-specific guide to ensure seamless program operation, including detailed process steps and documentation. It’s like creating a pizza cookbook with secret recipes and procedures.


By offering these services, Tracz Consulting ensures that your Hybrid MSP program has the tools and expertise to optimize your contingent workforce management strategies.


 Conclusion


At Tracz Consulting, we understand that each client’s needs are unique. Our services are designed to provide comprehensive support for your Hybrid MSP program, whether building it to offer as a service provider or building it as an enterprise buyer with a selected partner, ensuring it aligns with your strategic objectives and operational requirements.


Contact us today for more information on how Tracz Consulting can help you design and implement a successful Hybrid MSP program.


For more information and expert advice on contingent workforce management, visit Tracz Consulting. We’re here to help you craft the perfect solution tailored to your needs. Remember, in contingent workforce management, we’re the master chefs ready to serve the best solutions. Bon appétit!


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